Integration · Shipping and tracking
Tracking — one answer to "where is my parcel"
The events per parcel are read into the same dataset customer service sees, so the answer is the same whoever gives it.
- Direction
- In, per parcel
- Connection
- Paste the key
- Note
- Bring tracking is connected with the MyBring user and API key.
Into Workspace
What Workspace takes from Tracking
Events per parcel
Every scan with time, place and status.
In customer service
The tracking sits on the case, next to the order and the customer.
How Tracking is connected
Pick the system
Under Integrations in Workspace, with the fields Tracking needs.
Paste the key
Create an API key in Tracking and paste it in. It is kept in a vault, never in the database, and is never shown again.
In use where the work is done
The connection is used on the order, on the case or in the packing flow — where the answer is needed, not as a sync of its own.
Do you use Tracking?
We show what Tracking looks like in Workspace, in a demo with your own setup.